Purchasing
DS Wireless using "Payment Express" for all credit card payments. This ensures that all transactions made will be secure and authenticated before and payments are made.
DPS has been developing and providing innovative and robust payment solutions for the Australian and New Zealand markets since 1997. Their clients include companies such as Air New Zealand, Bank of New Zeland and Fontera. So you have nothing to worry about in that department.
For further information regarding "Payment Express"and how it encrypts and processes transactions, please visit www.paymentexpress.com
Delivery - spend over $99 delivery is FREE !
At DS Wireless we know time is precious. We will endeavour to despatch your order within 5 working days of being confirmed.
Plus dont forget if your order is over $99 (incl'd GST) delivery is FREE anywhere in New Zealand.If your order is less than $99 then a delivery charge will be incured in the total price depending on where you live.
Courier Charges
| Auckland Area |
$7 |
| North Island Area out side of Auckland |
$12 |
| South Island |
$20 |
Dont forget we cant deliver to a PO Box, private bag, weekends or public holidays.
We currently only offer delivery in New Zealand. We use CourierPost so you can be sure your delivery will be in safe hands.
However please choose carefully before you place your order as we do not refund if you change your mind. If the goods you recieve are faulty then we will meet our obligations under the Consumers Guarantees Act.
If you have not recived what you ordered then you must contact us on the above details within 7 days days of recieving the goods.
If your product needs to be serviced under warrenty because of a manufacturing fault then you can take the product with your invoice to any DS Wireless or Vodafone retail store.
Warranty
All Faulty units and OBF's (out of box failures) must follow these warranty processes. Please click here to read these.
| For Questions on... |
Manufacture Details |
Handset/Device Warranty Period |
Battery Warranty Period |
OBF Period (days) |
| Apple iPhone |
0800 700 787 |
12 Months |
12 Months |
24 Hours |
| Blackberry |
0800 921 021 | 24 Months |
6 Months |
28 |
|
Huawei: |
0800 921 021 |
24 Months |
12 Months |
28 |
| LG |
0800 666 780 |
12 Months |
6 Months |
28 |
| Nokia |
0800 665 421 |
24 Months |
6 Months |
28 |
| Samsung |
0800 726 7864 |
Non Vodafone live! - 12 Months Vodafone live! - 24 Months |
6 Months |
14 |
| Sony Ericsson |
0800 100 150 |
24 Months |
12 Months |
28 |